Choose Audio Mode. To access Device Settings : Press the xfinity button on your remote. Highlight Settings (the gear icon) and press OK on your remote. Highlight Device Settings and press OK on your remote. Use the down arrow on your remote to highlight Audio and press OK. HDMI Audio Output (Stereo or Auto Detect) If it's an X1 box, you can repair it by pressing the Xfinity button and 'i' together until the green light on the top of the remote blinks green and the 3 digit pair screen comes on the screen. If that doesn't work, you can reset the remote to factory by holding the A and D button together until the light on top of the remote turns solid green ...Xfinity Community Forum. Search. Official. Accepted. Unanswered. Advanced Filters. Search Results (5.9K) Relevance. U. I am having the same issues with a new Samsung Smart TV I purchased in January of this year. The Xfinity box cuts off and on periodically during the day and will not cut back on unless I unplug and replug it. It takes a while ...This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box).The easiest way to turn Voice Guidance on or off is to use voice control. Ensure that the volume is raised on your TV. Press and hold the voice control button on your Voice Remote and say "accessibility" to reach the Accessibility Settings menu.All Comcast cable boxes include a remote control when they are rented from Comcast. By default, the remote control is programed to work with the cable box, an RCA television and an RCA VCR. If you have a TV, VCR or DVD player that is made...Get to know the features and functions of the XR2 and XR5 remotes used with Xfinity X1. The XR2 and XR5 remote controls are redesigned to improve the Xfinity TV viewing experience. These remotes are smaller and easier to handle, putting the buttons you use most often within easy reach. Plus, there are fewer buttons so you can quickly find the ... Samsung provides many accessibility options for our customers. One of them is the Voice Guide, which provides narration for everything that appears on the TV, projector, or Odyssey Ark gaming screen, like menu options, the volume level, channel, etc. Turning off the feature will stop the device from narrating or announcing the names of everything that …If you have an old Samsung TV, you should try the following steps to turn off Voice Guide. Step 1: Press the Menu button on your TV’s remote. Step 2: Go to Settings or Menu > System. Step 3 ...Replace a Comcast HD cable box by purchasing an alternative cable processing unit through a third-party retailer, which allows you to decode the incoming cable signal and transmit the content by connecting it to an HD television.May 4, 2020 · I returned the box for a new one at the Xfinity store and it's working now. It had been a working for a few years but I turned the TV on one day and it was stuck on that screen. Despite getting a notice both in chat and on the phone that I would not be receiving a call back, I did get a call from an agent about 90 minutes later. Issue 1: Xfinity Flex Not Turning On. One of the most common issues users face with Xfinity Flex is that the device doesn’t turn on. Although it may sound disheartening, the problem is nothing but hidden in your HDMI cable or remote. Follow these simple steps to get your Xfinity Flex up and running: Check whether you are using the …I am terribly sorry to hear that you are getting this message on your TV. To get this removed, please try saying "Accessibility" into the Voice Remote to pull up the …The easiest way to turn audio description on or off is to use voice control. While watching full screen video, press and hold the voice control button on your Xfinity Voice Remote and say "audio description." The voice control button is the third button up from the OK button in the center of the remote. It is a slightly indented rectangle. I received a box today and am stuck at the voice guidance screen. Others have reported that techs who come to the house have been unable to fix it. Resetting …Rebooted box, both with power button and ... New Poster • 3 Messages. Saturday, March 21st, 2020 11:00 AM. Closed. Stuck on select language. Remote flashes both green then red when ... 1.2K Messages. 4 years ago. Try unpairing the remote Xr11 remote : Factory Reset the X1 Voice Remote To perform a factory reset: Press the Setup ...Turning Audio Description On or Off on a Non-X1 TV Box. Press the down arrow once to highlight Descriptive Video Service, then use the right/left arrows to turn it on/off. When Descriptive Video Service is turned off, the Default Audio Track should be set to Channel Default.Xfinity Flex is a 4K-capable streaming box that allows you to search your entire entertainment library with the award-winning Voice Remote without switching inputs. You can control your Xfinity xFi service to know what devices are online and pause WiFi access during family time. Plus, you can access 24/7 customer service if you ever need it.Hub Home Internet Entertainment Free TV & Movies Mobile Smart Home. For parents and guardians of children, learn about managing parental controls for Xfinity Internet, Xfinity X1, apps, and more. Get information on digital safety for your family.Get to know the features and functions of the XR2 and XR5 remotes used with Xfinity X1. The XR2 and XR5 remote controls are redesigned to improve the Xfinity TV viewing experience. These remotes are smaller and easier to handle, putting the buttons you use most often within easy reach. Plus, there are fewer buttons so you can quickly find the ...Confirm that the TV is set to the proper input. If you've completed the steps above and there’s still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. This should bring the picture back by setting the resolution to 720. You can then change to a different resolution by pressing the xfinity button on your remote and selecting ...Restart from My Account Online. Log in to My Account. Scroll down and click on Manage TV. This option is also available on the Services tab. You can also select the specific set-top box to reboot from the Devices tab. Click the Troubleshoot button. Solutions to common issues will be displayed. Click on Continue.Mar 2, 2020 · Here is how you activate them. Press the “Menu” button on your remote. Select the “System” function using your remote’s arrow buttons and press “OK.”. Select the “Accessibility ...During Setup, X1 box gets stuck after naming the box and optimizing the sound and video. it moves onto the voice recognition, but will only keep going back to the voice recognition. I have refreshed the system about five or six times, reset the box over ten times. Powered on and off many more times with no change?Apr 10, 2022 · Picture doesn’t fill screen. Hi there. I have an issue where many of the channels on Xfinity Stream Beta App (on Samsung TV) don’t fill the screen. Most of them seem to be movie channels. I cannot adjust 4:3/16:9/Fit to Screen settings as the Xfinity App locks this and the option is therefore ghosted in my Picture menu.Learn two ways to fix most problems with the Xfinity Voice Remote.Nov 27, 2022 · Hi this is Meet Brandon. In this video I show you How to Turn Off the Annoying Voice Guidance on Xfinity Flex in a few easy steps! Trust me you will thank me... Sep 15, 2023 · Reset Comcast Signal from the Help Menu. You can reset the Comcast signal for your TV box using the help menu. Here’s how: Open the Settings menu. Navigate to Help > System Refresh. Choose Refresh Now and hit OK. The cable box will now begin a system refresh. Once it has started, do not turn or unplug the TV box. Tap the gear icon at the top right hand corner of the home screen to open the Settings menu. Tap Accessibility. Enter your master keypad code. The second option on the …Voice guidance provides our customers who are blind or have low vision or a visual disability the freedom to independently explore thousands of TV shows and movies on X1. The feature "speaks" what's on the screen and includes details such as program descriptions to help you decide what to watch. Voice Control can be used to control your On ... The easiest way to turn Voice Guidance on or off is to use voice control. Ensure that the volume is raised on your TV. Press and hold the voice control button on your Voice Remote and say "accessibility" to reach the Accessibility Settings menu. Click "A" to open X1's help menu. With the help menu open, click "A" once again to access the Voice Guidance shortcut. Arrow right then press "OK" on your remote to toggle on X1's talking guide. (Tip: This is also the fasted way to disable Voice Guidance) Voice Guidance is now activated. Sighted users will observe an on-screen notification. Restore the Default Audio Language. Press the xfinity button on your remote. Highlight Settings (the gear icon) and press OK on your remote. You can get to Audio Language (SAP) Reset from Device Settings > Audio, Language, or Accessibility Settings. Highlight one of them and press OK on your remote. Go down to Audio Language (SAP) Reset.Press Menu twice on your remote control to access the Main Menu. Select Setup. Select Guide Setup. Arrow down to Channel entry method or Channel entry behavior. Select Auto-Tune to enable the feature, or select No Auto Tune to disable the feature. Note: Auto Tune to HD will be disabled if the user does not have an HD TV Box or HD TV.Press Menu twice on your remote control to access the Main Menu. Select Setup. Select Guide Setup. Arrow down to Channel entry method or Channel entry behavior. Select Auto-Tune to enable the feature, or select No Auto Tune to disable the feature. Note: Auto Tune to HD will be disabled if the user does not have an HD TV Box or HD TV.Accessibility Settings lets you to turn on video description, voice guidance, enhanced text readability, manage Closed Captioning services and reset your secondary audio track to the default language (also available in Language and Audio settings). Comcast Labs (X1 only) lets you to test features currently under development for your X1 TV Box.Activation process. Enter the last four digits of any phone number listed on your Xfinity account. Use the number keys or directional pad on your remote to enter numbers. If you’re having trouble using the last four digits of a phone number, you can select the Verify another way button to verify via text message or by entering your account ... Learn two ways to fix most problems with the Xfinity Voice Remote.Xfinity Voice Remote Overview. Introducing the Xfinity Voice Remote – only from Xfinity. The Xfinity Voice Remote (models XR11, XR15, XR16, XRA and the Xfinity Web Remote) is a remote control that allows you to find what you want faster by using voice commands to change channels, search for shows, get recommendations and more.Sep 8, 2023 · Voice Guidance Loop. Brought a brand new modem/router and Xfinity TV Box to set up today. No one has been able to help for hours. They finally agreed that it is a software issue on their end but after they sent me a text chat that it was corrected...it was not. Help please. Sep 9, 2023 · Turn on your cable box and television. Hold down the “Setup” button on your Xfinity remote control while pressing and holding it until the LED light turns green . On your remote’s number keypad, enter the code “991.”. On your remote, press the “TV” button. To secure the code, press the “Setup” button one more time.Restore the Default Audio Language. Press the xfinity button on your remote. Highlight Settings (the gear icon) and press OK on your remote. You can get to Audio Language (SAP) Reset from Device Settings > Audio, Language, or Accessibility Settings. Highlight one of them and press OK on your remote. Go down to Audio Language (SAP) Reset.Voice Guidance loop. Trying to set up replacement box but Do you want to keep Voice guidance message keeps looping. Even after multiple resets and speaking to a rep and having the remote swapped. Issue with replacing box going on 2nd week. Finally a Ticket was created but still no resolution after several days.Oct 2, 2022 · The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it I was following the prompts from the box and get stuck at the voice guidance prompt. I used Xfinity chat assistant and they sent signals to my box but that also didn't help. I planned on sending it back. If you can help, that would be great. I opened the app and it told me to download a new app. I didn't see anything that allows me to activate ...Sep 24, 2021 · A simple, quick way to turn off the annoying guidance voice or audio description with your Comcast remote on your DVR box. A simple, quick way to turn off the annoying guidance voice or audio ... Oct 15, 2019 · If you are hearing voice narration while preforming an activity on the TV, such as changing the volume, an accessibility function has been turned on. Use the following steps to review and turn off your accessibility settings: Press the HOME button. Select Settings and press the Enter button. Press the Down arrow button to select Accessibility ...The remote and the Xfinity box don’t often interact adequately, resulting in unresponsive buttons, loss of voice control, and other issues. Resetting the Xfinity box is a simple solution to this problem and could be a reason why your Xfinity voice remote isn’t working. To reset your Xfinity box: For 5-10 seconds, press and hold the reset ...I was following the prompts from the box and get stuck at the voice guidance prompt. I used Xfinity chat assistant and they sent signals to my box but that also didn't help. I planned on sending it back. If you can help, that would be great. I opened the app and it told me to download a new app. I didn't see anything that allows me to activate ...Pick up your remote and remove. the "Pull" tab on the back by. pulling up on the tab. The Status. LED will blink green four times. Save. as the remote powers up (about 5. Starts recording the. program you are watching.Oct 15, 2019 · If you are hearing voice narration while preforming an activity on the TV, such as changing the volume, an accessibility function has been turned on. Use the following steps to review and turn off your accessibility settings: Press the HOME button. Select Settings and press the Enter button. Press the Down arrow button to select Accessibility ...The easiest way to turn Voice Guidance on or off is to use voice control. Ensure that the volume is raised on your TV. Press and hold the voice control button on your Voice …Learn More. Access to Peacock, Netflix, YouTube, Hulu, Spotify, ESPN Deportes, ESPN3, Pandora, iHeartRadio and Prime Video on Xfinity X1 requires an eligible set-top box with Xfinity TV and Internet service. Subscriptions required to access Peacock, Netflix, Hulu, Spotify, Pandora, Amazon Prime Video, and Disney+. Peacock Premium is $5.99/month.On your touchscreen, tap the gear icon at the top right hand corner of the home screen to open the Settings menu. Tap Accessibility. Enter your master keypad code. Tap the toggle next to Voice Guidance to turn Voice Guidance on. If you tap the Voice Guidance Shortcut checkbox, you will be able to turn Voice Guidance on and off by pressing the ... Ask Xfinity. Chat with Xfinity Assistant. Support Site Language: English. Español. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services.Press Menu twice on your remote control to access the Main Menu. Select Setup. Select Guide Setup. Arrow down to Channel entry method or Channel entry behavior. Select Auto-Tune to enable the feature, or select No Auto Tune to disable the feature. Note: Auto Tune to HD will be disabled if the user does not have an HD TV Box or HD TV. The easiest way to turn Voice Guidance on or off is to use voice control. Ensure that the volume is raised on your TV. Press and hold the voice control button on your Voice …Solution. 07-14-2022 11:57 AM in. Since that did not help I would recommend making sure that all devices are up-to-date on their software. After that, I would recommend reaching out to Xfinity support as there may be an issue with their box. I identified the TV box with my local Comcast provider in Source, and the Samsung remote is paired with ...Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. But unfortunately you usually will be stuck back in the “Welcome. Bienvenido. Bienvenue” loop.Use the Xfinity button or the up/down arrows to highlight the Settings menu gear icon on the right-hand side. Press OK. In Settings, use the arrows keys to highlight Accessibility. Press OK. 0. 0. We updated our box and remote. Now whenever we go to the guide, the voice prompt starts reading the guide. We want to turn that feature off.I am having this same issue. Stuck and then I exited. Voice not working on any of my new remotes. I manually connected to control volume and power. Previous voice remote and old box worked great. All XR15, but v2s are the ones not working.Mar 30, 2022 · If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it’s plugged into the proper locations. Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input. If you've completed the steps above and there’s still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. This should bring the ...Ensure that your TV is switched on and on the right input, connected to your Xfinity X1 Box. Press and hold the Setup button (XR2, XR5, XR11). You’ll find it near the bottom of your remote. If you don’t have a Setup button (XR15), press and hold the Xfinity and Info (i) buttons for a few seconds.Jul 4, 2020 · Called Comcast to activate the new box, since it wasn't added to my account when I picked it up. They sent a signal, I saw the greeting screen, and when I tried to select the language, nada. Then a gray box popped up saying the remote was paired with another box. On the phone with several agents, each had me press A + D, then punch in 981 to ...Turn Audio Description On From the Accessibility Settings Menu. Press the xfinity button on the remote control from any screen to bring up the X1 main menu.The xfinity button is rectangular and is located above the up arrow key.; Use the xfinity button or the up/down arrow buttons to go to the Settings menu, pictured as a gear icon on the …The talking guide for Xfinity X1 is a Voice Guidance feature that allows customers with visual disabilities the freedom to independently explore thousands of TV shows and movies. It "speaks" what's on the screen and includes details such as program descriptions to help you decide what to watch. Voice Guidance is available for the Main Menu ... A simple, quick way to turn off the annoying guidance voice or audio description with your Comcast remote on your DVR box. A simple, quick way to turn off the annoying guidance voice or audio ...As we continue to make accessibility-related enhancements to Xfinity X1, frequent updates will be made to the talking guide – a voice guidance feature that allows customers who have visual disabilities the freedom to independently explore thousands of TV shows, movies and more. Learn how the latest changes to X1 impact voice guidance ...A simple, quick way to turn off the annoying guidance voice or audio description with your Comcast remote on your DVR box. A simple, quick way to turn off the annoying guidance voice or audio ...Jul 19, 2023 · New box problem. I received new box and I keep getting a voice guidance loop. Very disappointed! @user_4dbba8, thank you for taking the time to reach out to us here in the Digital Care team via Community Forums. You have reached the Xfinity experts who can certainly assist you with your new equipment concerns. Xfinity by Comcast outages reported in the last 24 hours. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is …How to turn off Comcast voice guidance on Comcast X1 one box. Disable Comcast voice guidance in 20 seconds.Step 1. Press the A button 2 times (triangular sha...About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright ...Sep 2, 2021 · To send a "direct message" / "private message" message to Xfinity Support: • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. I am an Official Xfinity Employee.If the xfinity box still says boot after following these steps, try restarting the gateway. To do this, log into the Xfinity account and select Devices. Locate the gateway then click on Restart modem > Start troubleshooting. If you’re having trouble accessing your account, contact customer support for help.Then scroll down to Restart > OK and navigateright > Restart > OK. The alternative is to go to Settings > Help > Restart. If xfinity box is still stuck on boot after trying these steps, please call xfinity customer service for assistance. Log into the Xfinity account, then scroll to Manage TV.Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. But unfortunately you usually will be stuck back in the “Welcome. Bienvenido. Bienvenue” loop.Click "A" to open X1's help menu. With the help menu open, click "A" once again to access the Voice Guidance shortcut. Arrow right then press "OK" on your remote to toggle on X1's talking guide. (Tip: This is also the fasted way to disable Voice Guidance) Voice Guidance is now activated. Sighted users will observe an on-screen notification.Oct 3, 2023 · 7. Replace the Cable TV Box at the Local Comcast Store. Sometimes cable TV box has a damaged HDMI port or a faulty one due to some power outages. Please take it to your local Comcast store for a same-day replacement. Usually, you don’t need to make a prior booking. 8. Let Comcast Run Diagnostics. Call Comcast and ask them to run TV ... The remote and the Xfinity box don’t often interact adequately, resulting in unresponsive buttons, loss of voice control, and other issues. Resetting the Xfinity box is a simple solution to this problem and could be a reason why your Xfinity voice remote isn’t working. To reset your Xfinity box: For 5-10 seconds, press and hold the reset ...Visit xfinity.com and click the Account icon in the screen’s top-right corner. Click Check Email or Check Voicemail. Enter your Xfinity ID and click Let's go. On the next screen, enter your password and click Sign In. After signing in, you'll be redirected to Xfinity Email, your dashboard for Comcast email and voicemail service.The remote and the Xfinity box don't often interact adequately, resulting in unresponsive buttons, loss of voice control, and other issues. Resetting the Xfinity box is a simple solution to this problem and could be a reason why your Xfinity voice remote isn't working. To reset your Xfinity box: For 5-10 seconds, press and hold the reset ...distance learning to work-from-home. Get help going virtual. Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together …Browse Xfinity On Demand: "HBO On Demand." "Find documentaries on Starz." "Free movies for kids." "Show me movies about vampires." Accessibility features for customers with disabilities: Accessibility Home Screen "Accessibility." Set Your Accessibility Preferences: "Accessibility Settings." "Turn on Closed Captioning." "Turn on Voice Guidance."Press and hold the Voice (Microphone) button while speaking a command into the microphone located at the top of your Voice Remote. Be sure to speak one to eight inches away from the microphone. Release the Voice (Microphone) button when you've finished the command. If you’re using an XRA Large Button Voice Remote, you can press and release ...Sep 8, 2023 · Voice Guidance Loop. Brought a brand new modem/router and Xfinity TV Box to set up today. No one has been able to help for hours. They finally agreed that it is a software issue on their end but after they sent me a text chat that it was corrected...it was not. Help please. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. But unfortunately you usually will be stuck back in the “Welcome. Bienvenido. Bienvenue” loop.As we continue to make accessibility-related enhancements to Xfinity X1, frequent updates will be made to the talking guide – a voice guidance feature that allows customers who have visual disabilities the freedom to independently explore thousands of TV shows, movies and more. Learn how the latest changes to X1 impact voice guidance ...I went to setup screen selections and got stuck on voice guidance. After spending 6 hours trying to restart it. And on the phone with several representatives. I finally told them I want a new box. I picked up my new box 3 or 4 days later and again. Try to install it and God stuck on the voice guidance. I was able to talk to a representative.Get to know the features and functions of the XR2 and XR5 remotes used with Xfinity X1. The XR2 and XR5 remote controls are redesigned to improve the Xfinity TV viewing experience. These remotes are smaller and easier to handle, putting the buttons you use most often within easy reach. Plus, there are fewer buttons so you can quickly find the ...Mar 2, 2020 · Here is how you activate them. Press t, About Xfinity Box. This Xfinity Box is not different from the typical, Follow the below instructions to troubleshoot your Xfinity Voice service with the Xfinity My Account app: Log into t, On your remote control, click on the Xfinity button. Use t, I am terribly sorry to hear that you are getting this message on your TV. To get this removed, please t, Change Voice Guidance Speech Rate. Turn on Voice Guidance. Press the B key - , Sep 5, 2023 · Step 2 Factory Reset of Cable Box. 1)Make sure the TV is on. 2)Hold down the p, Voice Guidance Loop. Brought a brand new modem/route, Aug 10, 2023 · 1.3K Messages. 2 months ago. Hey there, I, In this guide you'll learn how to use your Comcast X1 Voice Re, Turning Audio Description On or Off on a Non-X1 TV Box. Press the d, Ensure that your TV is switched on and on the right input, , Jan 31, 2022 · In this video tutorial I show you how, 2 years ago. Hello @yeags. You can be able to turn on or off the Voice, Accessibility Settings lets you to turn on video descri, What you need: Amazon Fire TV device. Alexa enabled device, , I returned the box for a new one at the Xfinity store and it's wo, Jun 15, 2022 · The remote and the Xfinity box don’t often.