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Cadillac used several suppliers from different countries when sourcing the CUE module. This variation causes slight differences in the position of the 9 screw holes on the screen. It is recommended to leave out any screws that aren't lining up- you don't want to risk breaking it. The screen only needs 7 screws to hold it securely.Aug 9, 2019 · On June 27, 2019 I had the recall (N192217490) performed to update the CUE programing on my 2018 Cadillac ATS. After I got home, I restarted the vehicle and the navigation would not load. The navigation screen was blank, and the new split home screen indicated that the navigation was loading, but it never started.The lawsuit - Goldstein, et al., v. General Motors LLC - was filed in the U.S. District Court for the Southern District of California. The lawsuit alleges that the Cadillac CUE infotainment screen cracks, delaminates, and takes on a "spider web" appearance, making it impossible to use. The class action lawsuit includes customers who ...Well, this pride and joy is lemon scented. - Tony N. , CYPRESS, TX, US. Maximize. The 2013 Cadillac SRX has 11 problems reported for cue system stopped responding. Average repair cost is $670 at ...14V212000. General Motors LLC (GM) is recalling certain model year 2013 Cadillac SRX vehicles manufactured May 29, 2012, through June 26, 2013, and equipped with 3.6L engines. In the affected ...As you likely already know, the 2013-2017 Cadillac CUE "TouchSense" glass touch screen digitizer have become very problematic and Cadillac has yet to provide an economical solution or recall. Screens become cracked, speckled, distorted, spider-webbed, and unresponsive to touch on many 2013 and newer CUE units.Sep 26, 2017 ... Web: https://www.gm-navigation.com For more information: Call: 866-428-3585 Text: 919-995-9523 We have Factory Cadillac CUE Replacement ...Official recalls have been issued for the 2017 Cadillac ATS by the NHTSA. The complete details of all recalls are listed below, along with what they cover and the recommended solutions. Recalls ...September 28, 2022. Photo: Cadillac. General Motors is recalling over 95,000 SUVs, including the 2020 and 2021 Cadillac XT5 and XT6 and GMC Acadia, because their surround view cameras might not ...Page 146 of the 2016 manual says: Auto Memory Recall. This feature automatically recalls the current driver's previously stored 1 or 2 button positions when entering the vehicle. See Memory Seats > 54. Select Off, On - Driver Door Open, or On - At ignition On. He went back a day or two after buying the car to change that setting, and now the ...FYI!I have a 2015 ESCALADE platinum and the CUE screen froze. After a reset, it did not work and after I did the hard power reset with battery disconnect, it made it worse and a new HMI and head unit is on order from the dealership.We repair the Cue touch Screen from Cadillac vehicles on 2018 through 2020 models that are experiencing some or all of the following issues: Cracked Glass. Discolored Display. Unresponsive Touch Screen. Screen Delamination. This repair includes the following models: 2018 - 2019 ATS, ATS-V. 2018 - 2019 CTS, CTS-V. 2018 - 2020 Escalade/ESV/EXT.We can help residents of Naples, Bonita Springs, Cape Coral, Fort Myers, Estero with their defective Cadillac CUE touch screen problems- at a fraction of the dealer cost. Naples residents can have same day service with our on-site repair. Get it fixed in an hour or less at your driveway or workplace parking lot. Guaranteed satisfaction. Book ...During a visit to the dealership for an unrelated recall repair in March of 2018, plaintiff Tonya Gruchacz asked her mechanics about her vehicle's CUE screen. She described the screen as appearing to be shattered and that it was not responding to touch. Problem Delaminated CUE Screens Class Vehicles. 2013-2017 ATS; 2013-2017 SRX; 2013-2017 ...The Cadillac CUE class action lawsuit was filed in the U.S. District Court for the Southern District of California - Goldstein, et al., v. General Motors LLC. The plaintiffs are represented by ...I have a very noticeable scratch on my Cue/Nav screen and would like to get rid of it or at least lessen it. A google search tells me such screens have a non-glare film on it that is removed when you apply Novus Plastic Polish (1, 2, and 3 depending how bad the scratch is) that helps to fill in the scratch on the screen but then you may have ...Wait a few minutes and re-install them to determine if any symptoms change. The hands-free phone function (and steering wheel-mounted controls) is mostly controlled by the HMI, which may be locking up. If the touch screen is defective, you should be able to quickly tell by operating it in various screens.New CUE Problems. 1. CUE drops Bluetooth call, screen goes blank for at least 20 seconds then audio starts. 2. HUD moves up and have to recenter. 3. Voice activation may not recognize contact and when does will call home number when say home or mobile (at least now recognize contact in Android-merged all contracts on cell). 4.Of course the dealer wants to swap out the entire CUE system, and of course, that will probably fix the (or any) problem. . . If you go that route, have the tech install your current touch screen on the new center stack, and give you the one that came with it. If the problem persists, you'll know you got ripped off.My wife's 2019 XT5 has had this problem from the first day of ownership. Cadillac's response has been that she used cheap USB cables or that the input jack inside the center console was damaged in some way. Needless to say, Cadillac changed out the input port and provided a new "better" USB cable and the problem still exists.The notice will tell you what the defect is, possible warning signs and what to do next. And while a recall notice might dredge up feelings of fear and anxiety, focus on two bits of good news ...Common problems we fix and improve: Connecting Apple or Android; CUE Touchscreen Radio is yellow; Screen is cloudy; Cuescreen is cracked; Blacked out cracked screen; Or non-functional touchscreens; Also, each CUE radio is matched using your VIN for an exact factory match. When your replacement SmartPhone Cadillac CUE radio arrives, installation ...

This is a step by step video on how to replace a Cadillac Cue touchscreen that has become nonresponsive. If you don't have an Escalade you can just skip to ...CUE Control Assembly vendors would rather you believe you have to be a technician to do it.) If you take your time and follow this procedure, you’ll be able to do this in a few hours. This guide is written specifically for the XTS, but the touch screen replacement portion of it is applicable to all CUE-equipped Cadillacs that use the commonMake sure you emphasize how important it is for the CUE system (touch screen specifically) to work in order for you to utilize the cars functions as intended. Let Customer Service know you are concerned that you may one day have to repair the screen again at cost, just so you can control the cars integrated functions (i.e. navigation, Bluetooth ...That is a valid complaint. Nissan extended the warranty on the CVT transmission in my wife's SUV. By that year the CVT no longer even had problems. When the screens failed, Cadillac would want to replace the whole unit instead of just the screen. They either wasted warranty cost or customers' money.

Cadillac CUE Class Action Lawsuit Allowed To Proceed. Subscribe. A class action lawsuit filed against Cadillac and its parent company, General Motors, regarding the Cadillac CUE system has …Here's the steps. Turn the vehicle on. Open the CUE faceplate, thereby exposing the storage area behind it. With the faceplate up, turn off the vehicle. Open the driver's side door. Wait 30-60 seconds with the driver's side door open. Close the door and start the vehicle. Lower the faceplate. Like.…

Reader Q&A - also see RECOMMENDED ARTICLES & FAQs. Wide Compatibility for 2013-2017 Cadillac CUE Touch Screen. Possible cause: The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen .