Mon - Fri: 7:00 am - 5:00 pm PT. Sat: 7:00 am - 4:00 pm PT. Sun 7:00 am - 4:00 pm PT. Call (800) 789-4623. Contact Us. Filing a Claim. Sorry to hear you have experienced a problem with your package shipped from a The UPS Store® location. Please click the button below to access The UPS Store® Customer Claims Portal to begin the claims process.Call our local UPS Customer Center at (888) 742-5877 to speak with one of our attentive, motivated and knowledgeable team members, who can answer any of your questions about domestic or international packages shipped via UPS. You can also notify our local shipping store about any packages that need to be held for pickup.UPS Customer Center UPS CC DES MOINES. UPS Customer Center UPS CC DES MOINES. mi. Latest drop off: Ground: 7:30 PM | Air: 7:30 PM. 1751 HULL . DES MOINES, IA 50313. Inside UPS CC DES MOINES. Location. Near (888) 742-5877. 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